Frequently asked questions about our accommodation

You can make your reservation directly through our form, email, messaging apps (e.g. WhastApp or Messenger) or on social media. You can check our available accommodations.

Cancellations made within less than 14 days will only be refunded 50% of the amount and no refund if canceled within 7 days.

Payment can be made by bank transfer, MBWay or cash.

Other options may be evaluated if strictly necessary.

Mood Caldas and Mood Ocean accommodations have a maximum capacity of 2 guests each (1 queen size bed).

The Mood Óbidos accommodation has capacity for a maximum of 4 guests (1 queen size bed and 2 single beds - both converge into 1 queen size)

Children and babies will be subject to assessment, as only Mood Óbidos accommodation has the capacity to host groups or families.

Each accommodation has a maximum capacity for guests, if an extra bed is necessary, there is always the possibility of including a sofa bed and/or cot, but always subject to an additional fee and availability.

Yes, there are several options to get to Óbidos. The fastest and most efficient way is by bus via Rede de Expressos and/or Rodoviária do Oeste, for those coming from the Lisbon region

Train (CP) is also one of the ways to get to Óbidos.

We have a transfer and taxi service, you can always inform us using our form or direct contact. 

This service will always be evaluated and subject to availability.

We will contact you a few days before your arrival with the necessary information.

Check-in is in person, we will be at the accommodation as soon as you arrive.

Check-in times will be between 4pm and 8pm.

If it is possible to check-in before the established time, we will contact you as soon as possible.

Check-out will be until 11am.

Parking is next to the accommodation. It is a free, public park.

All of our accommodations have free Wi-Fi internet.

Upon advance request, there is always the possibility of checking in after the established time.

All accommodation is equipped with air conditioning.

We have a bicycle rental service, you can always tell us through our form or direct contact.

This service will always be evaluated and subject to availability.

You can make your reservation directly through our form, email, messaging apps (e.g. WhastApp or Messenger) or on social media.

You can consult our available tours and experiences.

We do not accept any pets in our accommodation.

Smoking is not permitted in indoor areas.

No type of event or party is permitted in any of our accommodations.

You can check our house rules below or by checking our informational pdf.

• Smoking is not permitted in indoor areas.

• Any type of events are not permitted.

• Avoid making noise between 9pm and 9am.

• Commercial photography and filming are not permitted.

• Inflatable water pools are not permitted.

• Do not throw any type of objects down the toilet, use the trash can in the bathroom.

• Leave the dishes washed, use the dishwasher.

• Turn off heating, lamps and TV before leaving home.